As I said in my last post that my 8 couriers are pending,
today I received my 2nd courier from CRAFTSVILLA.com, so I thought of reviewing it, after combining the
two orders. The 1st order from craftsvilla was of Jewellery, ie Earrings
& 2nd one was of Handbags i.e Clutches.
Craftsvilla has a tag line. “ The Marketplace to discover
India” I think this tag line goes perfectly with the site, because it has huge
range of Indian products & almost all the products are made keeping in mind
the Indian craft & culture. The products give traditional classical touch,
emphasizing on ancient designs & looks.
The products are categorized into different segments like
Jewellery, Handbags, Home Décor,
Clothing, Food & Health, Footwear etc., each further divided into sub
segments.
Though the site is quite user friendly. Its very easy to
browse the products as they go, but if one changes the default option from
price low to high, or high to low, not all products get arranged in proper
sequence. Then if you return back to last page, the products get arranged according
to default setting, so that was little annoying & time consuming.
Finally I added some earrings & handbags i.e clutches to
my cart & proceeded to checkout. I used my debit card for the payment. My
order was confirmed on Tuesday & immediately I got a confirmation mail from
their side. But mail included only the name of the products, not the images. Now
this actually proved to be quite troubleshooting fo me, which I will tell you
how. Anyways, I received my 1st parcel of Jewellery on Friday.
I got this white plastic box wrapped with cello tape from
all sides. I opened it & got a beautiful surprise inside. All sets of
earrings were amazingly beautiful & in perfect condition. Since I never shopped
with Craftsvilla before, so was not expecting too much, but was really
surprised on receiving the parcel. Also I got a thank you card, with a letter
of appreciation from Craftsvilla thanking me & also informing me that they
have enclosed a gift for me. This was another surprise, but soon after this I
got a shock since there was no gift.
Anyways, I went ahead to check the bill & other things.
Everything was ok but I could not find the cost of the earrings separately,
since there were no codes or name on the earrings. So I thought of checking the
earrings name from the site, but could not find a single earring on the site, which
I ordered. So this was little problematic, so I called their customer care. The
girl told me since there products are out of stock, these are not showing on the
site, but she sent me a mail with the product name & images. I even asked
her about the gift, to which she replied that they forgot to add the gift &
apologized for the same. Then today I received my 2nd order from Craftsvilla, i.e.
Handbags. The quality of the clutches was not as good as that of earrings but
still good according to the price.
Coming to the conclusion, I would say Craftsvilla is an
amazing Indian site to buy Indian things including jewellery, handicrafts, bags etc. The quality of the products is good, delivery
time is ok. Like I got both the parcels within a week of ordering. But yes they
should definitely work upon their site a little more, making it more user
friendly. Also include product images in the confirmation mail. & should
not remove the item from the site on being out of stock. Otherwise Craftsvilla.com
is a nice online shopping site in India & I will def shop from it
in future.
PROS
Actually a place to discover India .
Truly represent Indian products.
Huge range of collection.
Products nicely priced, not too expensive except few.
Nice packaging.
Quick delivery.
CONS
Its only regarding their site, that it should be more user
friendly.
The image of the out of stock product should not be removed
from the site.
RATING – 3.5 / 5
Again amazing collection Prerna, these look so pretty
ReplyDeleteThanx Pinky....Iknow i still want more
Deletei order an anklet for my friends birthday.its been a month i stil hvnt received it.and my friends birthday is over,i had to get her another gift.when tried finding out about the courier its reached some google office.dont know where to search for it.
ReplyDeleteI ordered a kundan set which they claimed to be 1k but was discounted to 350. I was fascinated by this discount so just ordered it. Shipment was on time but I was disappointed with the product . It looked really cheap and I can't imagine myself wearing it anywhere. Some Jewellery must be really genuine on the site but I can gauge the really less priced sets and will never go for them again. Overall a disappointing experience . Not satisfied :(
ReplyDeleteI ordered deepika padukone saree on this shopping page and after 20 days I get a mail telling they dont have the product and I have to buy something else using the voucher.
ReplyDeleteThey didnt even refund my money.
They didnt have the courtesy to inform me earlier either.i am totally not interested in buying anything else on that page and immediately asked them for a refund.Their response is bad and there is no way to talk to them directly.
I HIGHLY RECOMMEND YOU TO NOT BUY ANYTHING ON THAT PAGE UNLESS IT IS CASH ON DELIVERY.
I had ordered an antique wall clock (MDEIND83675) from Craftsvilla on 10 Apr 14. the product specifications on their website quoted the diameter of the wall clock as 27"(Twenty Seven Inches) and the cost as Rs.1,499/-.
ReplyDeleteAfter receiving the product, it was found that the diameter is only 16"(Sixteen Inches), WHICH IS AROUND A FEET SMALLER THAN WHAT I ORDERED FOR!!!. I immediately wrote to the customer care and they told me that they will be speaking to the seller regarding the same. even after 3 weeks of time, they told that they could not establish a satisfactory communication with the seller.
CAN U BELIEVE THIS?!!!!
It costed me another Rs.450/- for shipping the item back to the seller that Craftsvilla would not refund. In short i ended up wasting Rs.450 and four weeks of time dealing with these irresponsible people.
After posting various online reviews, Craftsvilla wrote to me saying that they would give me a voucher worth Rs.450/- and that i should confirm the same ASAP. I did so. but within 2 days, they denied the same.
ReplyDeleteI would advice everybody not to purchase anything from www.craftsvilla.com
Yes worst sites..They take ages to deliver..This time my money got deducted and order was not placed..
DeleteI have ordered 1 dress from craftsvilla.com but due to some technical problem my transaction was not been successful. Then I have ordered again. But they deducted 2 times. First time 1599rs and second time 1399rs. Please help out. As they are not receiving my call. Their customer care number is also fake.
DeleteWorst shopping experience. I would rather go for myntra or flipkart. Craftvilla failed in providing good fabric. Ordered two sarees and they sent me such cheap material with silly designing on it. I can customize much much better fabric by my own. I regret shopping here. One of the - 0 rating website. They should stop making fool of people and should doing some better things rather than wasting their time on retail business.
ReplyDeleteWorst shopping experience. I would rather go for myntra or flipkart. Craftvilla failed in providing good fabric. Ordered two sarees and they sent me such cheap material with silly designing on it. I can customize much much better fabric by my own. I regret shopping here. One of the - 0 rating website. They should stop making fool of people and should doing some better things rather than wasting their time on retail business.
ReplyDeleteWorst shopping experience. I would rather go for myntra or flipkart. Craftvilla failed in providing good fabric. Ordered two sarees and they sent me such cheap material with silly designing on it. I can customize much much better fabric by my own. I regret shopping here. One of the - 0 rating website. They should stop making fool of people and should doing some better things rather than wasting their time on retail business.
ReplyDeletecarafvilla serives is very bad and poor servies
ReplyDeletei dont recommend to this site
i have an seller account in craftvilla
ReplyDeleteis services is very bad
no replay , no call receive
fraud site. do not buy from it
ReplyDeleteTrue it's a fraud site...i ordered an anarkali suit.....and to my surprise it was not what was shown on the site..cheap quality fabric
ReplyDeletei requested to all of u please dont buy anything in craftsvilla. i orderd 20 days ago. after 20 days they told us they are unable to deliver it. so it returned to company. they didnt return my money also. dont buy anything in craftsvilla
ReplyDeleteVery bad site.please do not order anything from this.
ReplyDeleteI have ordered a saree and was waiting for it to come, after waiting for 7 days when I checked the website and it was showing cancelled by the seller.
sellers name was sabse sasta maal nd I think it was very sasta so he only cancelled it.
My experience was very bad.
I called customer care many times but they never pick your call neither the seller sabse sasta maal picks your call nor they reply to mails.
Very bad site and poor service
ery bad experience"
ReplyDeleteI ordered a green silk legenga and recieved a red Saree which is not even worth 100rupees.i mailed the invoice of the product I received as directed by customer services which asks us to mail each time..( Seems the only reason they're there is to ask customers to mail. )but there has been no revert so far. I wouldn't suggest this site as they don't have their infrastructure in place and have no idea how to run an online shopping site.