CRAFTSVILLA.COM Review – Online shopping Experience

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As I said in my last post that my 8 couriers are pending, today I received my 2nd courier from CRAFTSVILLA.com, so I thought of reviewing it, after combining the two orders. The 1st order from craftsvilla was of Jewellery, ie Earrings & 2nd one was of Handbags i.e Clutches.





Craftsvilla has a tag line. “ The Marketplace to discover India” I think this tag line goes perfectly with the site, because it has huge range of Indian products & almost all the products are made keeping in mind the Indian craft & culture. The products give traditional classical touch, emphasizing on ancient designs & looks.

The products are categorized into different segments like Jewellery, Handbags,  Home Décor, Clothing, Food & Health, Footwear etc., each further divided into sub segments.



Though the site is quite user friendly. Its very easy to browse the products as they go, but if one changes the default option from price low to high, or high to low, not all products get arranged in proper sequence. Then if you return back to last page, the products get arranged according to default setting, so that was little annoying & time consuming.

Finally I added some earrings & handbags i.e clutches to my cart & proceeded to checkout. I used my debit card for the payment. My order was confirmed on Tuesday & immediately I got a confirmation mail from their side. But mail included only the name of the products, not the images. Now this actually proved to be quite troubleshooting fo me, which I will tell you how. Anyways, I received my 1st parcel of Jewellery on Friday.

I got this white plastic box wrapped with cello tape from all sides. I opened it & got a beautiful surprise inside. All sets of earrings were amazingly beautiful & in perfect condition. Since I never shopped with Craftsvilla before, so was not expecting too much, but was really surprised on receiving the parcel. Also I got a thank you card, with a letter of appreciation from Craftsvilla thanking me & also informing me that they have enclosed a gift for me. This was another surprise, but soon after this I got a shock since there was no gift.



Anyways, I went ahead to check the bill & other things. Everything was ok but I could not find the cost of the earrings separately, since there were no codes or name on the earrings. So I thought of checking the earrings name from the site, but could not find a single earring on the site, which I ordered. So this was little problematic, so I called their customer care. The girl told me since there products are out of stock, these are not showing on the site, but she sent me a mail with the product name & images. I even asked her about the gift, to which she replied that they forgot to add the gift & apologized for the same. Then today I received my 2nd order from Craftsvilla, i.e. Handbags. The quality of the clutches was not as good as that of earrings but still good according to the price.

Coming to the conclusion, I would say Craftsvilla is an amazing Indian site to buy Indian things including  jewellery, handicrafts, bags etc.  The quality of the products is good, delivery time is ok. Like I got both the parcels within a week of ordering. But yes they should definitely work upon their site a little more, making it more user friendly. Also include product images in the confirmation mail. & should not remove the item from the site on being out of stock. Otherwise Craftsvilla.com is a nice online shopping site in India & I will def shop from it in future.

PROS

Actually a place to discover India.
Truly represent Indian products.
Huge range of collection.
Products nicely priced, not too expensive except few.
Nice packaging.
Quick delivery.

CONS

Its only regarding their site, that it should be more user friendly.
The image of the out of stock product should not be removed from the site.

RATING – 3.5 / 5






19 comments:

  1. Again amazing collection Prerna, these look so pretty

    ReplyDelete
    Replies
    1. Thanx Pinky....Iknow i still want more

      Delete
  2. i order an anklet for my friends birthday.its been a month i stil hvnt received it.and my friends birthday is over,i had to get her another gift.when tried finding out about the courier its reached some google office.dont know where to search for it.

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  3. I ordered a kundan set which they claimed to be 1k but was discounted to 350. I was fascinated by this discount so just ordered it. Shipment was on time but I was disappointed with the product . It looked really cheap and I can't imagine myself wearing it anywhere. Some Jewellery must be really genuine on the site but I can gauge the really less priced sets and will never go for them again. Overall a disappointing experience . Not satisfied :(

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  4. I ordered deepika padukone saree on this shopping page and after 20 days I get a mail telling they dont have the product and I have to buy something else using the voucher.
    They didnt even refund my money.
    They didnt have the courtesy to inform me earlier either.i am totally not interested in buying anything else on that page and immediately asked them for a refund.Their response is bad  and there is no way to talk to them directly.

    I HIGHLY RECOMMEND YOU TO NOT BUY ANYTHING ON THAT PAGE UNLESS IT IS CASH ON DELIVERY.

    ReplyDelete
  5. I had ordered an antique wall clock (MDEIND83675) from Craftsvilla on 10 Apr 14. the product specifications on their website quoted the diameter of the wall clock as 27"(Twenty Seven Inches) and the cost as Rs.1,499/-.
    After receiving the product, it was found that the diameter is only 16"(Sixteen Inches), WHICH IS AROUND A FEET SMALLER THAN WHAT I ORDERED FOR!!!. I immediately wrote to the customer care and they told me that they will be speaking to the seller regarding the same. even after 3 weeks of time, they told that they could not establish a satisfactory communication with the seller.

    CAN U BELIEVE THIS?!!!!

    It costed me another Rs.450/- for shipping the item back to the seller that Craftsvilla would not refund. In short i ended up wasting Rs.450 and four weeks of time dealing with these irresponsible people.

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  6. After posting various online reviews, Craftsvilla wrote to me saying that they would give me a voucher worth Rs.450/- and that i should confirm the same ASAP. I did so. but within 2 days, they denied the same.
    I would advice everybody not to purchase anything from www.craftsvilla.com

    ReplyDelete
    Replies
    1. Yes worst sites..They take ages to deliver..This time my money got deducted and order was not placed..

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    2. I have ordered 1 dress from craftsvilla.com but due to some technical problem my transaction was not been successful. Then I have ordered again. But they deducted 2 times. First time 1599rs and second time 1399rs. Please help out. As they are not receiving my call. Their customer care number is also fake.

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  7. Worst shopping experience. I would rather go for myntra or flipkart. Craftvilla failed in providing good fabric. Ordered two sarees and they sent me such cheap material with silly designing on it. I can customize much much better fabric by my own. I regret shopping here. One of the - 0 rating website. They should stop making fool of people and should doing some better things rather than wasting their time on retail business.

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  8. Worst shopping experience. I would rather go for myntra or flipkart. Craftvilla failed in providing good fabric. Ordered two sarees and they sent me such cheap material with silly designing on it. I can customize much much better fabric by my own. I regret shopping here. One of the - 0 rating website. They should stop making fool of people and should doing some better things rather than wasting their time on retail business.

    ReplyDelete
  9. Worst shopping experience. I would rather go for myntra or flipkart. Craftvilla failed in providing good fabric. Ordered two sarees and they sent me such cheap material with silly designing on it. I can customize much much better fabric by my own. I regret shopping here. One of the - 0 rating website. They should stop making fool of people and should doing some better things rather than wasting their time on retail business.

    ReplyDelete
  10. carafvilla serives is very bad and poor servies

    i dont recommend to this site

    ReplyDelete
  11. i have an seller account in craftvilla
    is services is very bad
    no replay , no call receive

    ReplyDelete
  12. fraud site. do not buy from it

    ReplyDelete
  13. True it's a fraud site...i ordered an anarkali suit.....and to my surprise it was not what was shown on the site..cheap quality fabric

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  14. i requested to all of u please dont buy anything in craftsvilla. i orderd 20 days ago. after 20 days they told us they are unable to deliver it. so it returned to company. they didnt return my money also. dont buy anything in craftsvilla

    ReplyDelete
  15. Very bad site.please do not order anything from this.

    I have ordered a saree and was waiting for it to come, after waiting for 7 days when I checked the website and it was showing cancelled by the seller.

    sellers name was sabse sasta maal nd I think it was very sasta so he only cancelled it.

    My experience was very bad.

    I called customer care many times but they never pick your call neither the seller sabse sasta maal picks your call nor they reply to mails.

    Very bad site and poor service

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  16. ery bad experience"

    I ordered a green silk legenga and recieved a red Saree which is not even worth 100rupees.i mailed the invoice of the product I received as directed by customer services which asks us to mail each time..( Seems the only reason they're there is to ask customers to mail. )but there has been no revert so far. I wouldn't suggest this site as they don't have their infrastructure in place and have no idea how to run an online shopping site.

    ReplyDelete

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I am Prerna, a beauty blogger who turned my love for makeup and beauty into my passion by sharing my reviews and experiences on skincare, makeup and beauty stuff with my lovely readers...